Shipping Policy
Last updated: March 14, 2026
This policy explains how and when orders placed on this website are processed and delivered.
1. Order Processing
Orders are processed within 1-2 business days after payment is confirmed. Orders placed on weekends or holidays begin processing on the next business day.
2. Delivery Times
- Standard domestic shipping: 5-7 business days
- Expedited domestic shipping: 2-3 business days
- International shipping: 10-21 business days, depending on destination
Delivery estimates are not guaranteed and may be affected by carrier delays, weather, or customs processing.
3. Shipping Rates
Shipping costs are calculated at checkout based on destination and the selected shipping method. Any promotional free-shipping offers apply only to the regions and order values stated in the offer.
4. Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number. Tracking information may take up to 24-48 hours to become active on the carrier's website.
5. Carriers
Orders are shipped using major national and international carriers. The carrier is selected based on destination and service level, and may vary by order.
6. International Orders, Duties, and Taxes
International customers are responsible for any customs duties, import taxes, or fees charged by the destination country. These charges are not included in the product price or shipping cost.
7. Incorrect Addresses
Please verify your shipping address at checkout. We are not responsible for packages delivered to an address entered incorrectly. If a package is returned to us as undeliverable, we will contact you to arrange reshipment, which may incur an additional shipping charge.
8. Lost, Delayed, or Damaged Packages
If your package has not arrived within the expected timeframe, or arrives damaged, contact customer support so we can open a claim with the carrier and resolve the issue.
9. Contact
- Email: support@northvalevitals.com
- Phone: (201) 555-0147
- Mail: Northvale Vitals, 220 Livingston St, Suite 202, Northvale, NJ 07647