Return & Exchange Policy

Last updated: March 14, 2026

We want you to be satisfied with your purchase. If you are not completely happy, you may request a return under the terms below.

1. Return Window

Returns are accepted within 90 days of the original purchase date. Requests made after this period may not be eligible for a refund.

2. Eligibility

3. How to Request a Return

  1. Email support@northvalevitals.com or call (201) 555-0147 with your order number.
  2. Our team will provide a Return Merchandise Authorization (RMA) number and return address.
  3. Write the RMA number clearly on the outside of the package and ship the items back.

Packages sent without an RMA number may not be processed.

4. Refunds

Once your return is received and inspected, we will notify you of the approval status. Approved refunds are issued to the original payment method within 5-10 business days. Depending on your bank or card issuer, it may take an additional billing cycle for the credit to appear on your statement.

5. Shipping Costs

Original shipping charges are non-refundable, and return shipping costs are the responsibility of the customer unless the return is the result of our error or a damaged product.

6. Exchanges

To exchange a product, contact customer support. Exchanges are subject to product availability and follow the same authorization process as returns.

7. Damaged or Incorrect Items

If your order arrives damaged or you received the wrong item, contact us within 30 days of delivery. Please include photos of the product and packaging so we can resolve it quickly at no cost to you.

8. Subscription Cancellations

You may cancel a subscription at any time before the next billing date. Cancelling stops future charges; shipments already processed follow the standard return process above.

9. Contact